WELCOME
We understand that you may have questions about our process and services. This page is designed to provide you with clear answers to some common inquiries.
HOW TO
Explore the Before, During and After sections below to learn more about how we work, what to expect when ordering , and how we ensure a perfect fit every time.
NEED HELP?
If you can't find the information you're looking for, please don't hesitate to contact us directly.
Frequently Asked Questions
BEFORE
General Questions
1. What is Bespoke tailoring?
Bespoke tailoring is the process of creating a custom garment from scratch. Please see Bespoke in Services for more information.
2. How does Bespoke tailoring differ from Made to Measure and Ready to Wear?
Bespoke tailoring involves creating a unique garment for each client, while Made to Measure adjusts a pre-exsiting Collection design to fit the client. Ready to Wear garments are pre-made in standard sizes. Please see Bespoke and Made to Measure in Services for more information.
Process and Appointments
3. What is the process for getting a Bespoke garment made?
The process typically involves an initial consultation, measuring session, fabric and colour selection, production confirmation and up to 3 fittings, usually 2, (intial and final adjustments). Please see The Process in Services for more information.
4. How long does it take to make a Bespoke garment?
It usually takes 1-9 weeks, depending on the complexity of the garment and the difficulty in sourcing the materials, (in the texture and colour requested). If it is found after the initial consultation, but before production, that the time estimate is longer than discussed, a client call will be made, to allow the customer to decide whether to proceed with the order.
5. Do I need an appointment?
Yes, appointments are vital to ensure that we can dedicate sufficient time to cater-to and understand your needs.
Measurements and Fittings
6. What measurements are taken for a Bespoke garment?
The kind of measurements needed vary per garment, but generally measurements of the chest, waist, hips, shoulders, arms, and legs are taken, along with posture and body shape assessments. These will then be added to a body shape in a PDF and be sent to you as part of your final order.
The price of measurement is included in the overall cost of the Made to Measure or Bespoke garment; however if measurements are taken and the garment is not ordered or cancelled, the measurements will be charged at £7.
7. Can I bring my own measurements?
Yes, we would love to work with your measurements for Made to Measure and Bespoke garments. However, by sending in your own measurements, you accept responsibility if - your garment does not fit accurately and it is proven the garment was to the measurements given whether or not they were accurate.
8. How many fittings will I need?
Typically, 1 to 2 fittings are required to ensure the suit fits perfectly. We aim to keep each clients fittings to 2 (intial and final) in order to expedite the cost and time by creating a toile (an early version of a finished garment in another fabric) so that the design can be tried on and corrected in the 1st iteration, and perfected by the 2nd and final fitting.
9. What should I wear to my fitting and measurement session?
Wear a t - shirt or fitted shirt, and leggings or fitted trousers to ensure accurate measurements. Please aim not to wear loose clothing as this may affect final numbers.
10. Can I bring a friend or family member to my appointment?
Yes, you are welcome to bring someone along for a second opinion.
.
DURING
Design Selection
11. Can I choose my own design?
Yes, with Bespoke tailoring the garment is uniquely designed to your taste. In your consultation you will discuss with us how we can bring your idea to life - with Made to Measure, Made to Order and Ready to Wear these options are not available. Please see Bespoke in Services for more information.
12. Can I alter any designs from cenya.kf’s Collection
Yes, in Made to Measure you can alter an advertised dress. In your consultation we will discuss what alterations you seek to make. If the alterations change integral and structural features of the garment a Bespoke garment will be encouraged - with Made to Order and Ready to Wear this option is not available.
Fabric and Colour Selection
13. Can I choose my own fabric?
Yes, clients can choose from a wide range of high-quality fabrics from ethical shops around the world.
You may choose the fabric in 6 main colours with no extra charge: black, white, red, blue, green and pink.
Any Made to Measure or Made to Order garment can be made with colours other than the main 6, but will be charged at an extra £3 per metre.
14. Can I bring my own fabric?
Yes, of course we love the idea of recycling, reusing, not being wasteful and most importantly choosing a fabric you can be completely satisfied with. However, by bringing in your own fabric, you accept responsibility if - your garment does not lay or fall in the way you may have anticipated.
15. Why must I pay £3 per metre extra on certain colours?
We charge an extra £3 per metre on certain colours because it is hard to keep various fabric types in a multitude of colours in our storage facility. Therefore to facilitate your colour we will go and source it. The average garments uses 2 to 3 metres of fabric meaning that the average added cost will be £6 to £9. This will be included in the final price.
Cost and Payment
16. How much does a Bespoke garment cost?
Prices vary based on fabric choice, colour and complexity but our garments start at £50 and typically range at £80.
17. What forms of payment do you accept?
We accept bank transfers and cash.
18. Is a deposit required?
Yes, a 30% deposit is usually required at the conclusion of the first consultation to begin fabrication.
AFTER
Delivery
19. What are your delivery costs?
We will use the 1st class tracked postage at Royal Mail, unless requested otherwise. This cost will be added in the final price of the garment.
20. How long will it take to receive my order?
Once you have placed your order, please allow 1-8 weeks for your order to be made and shipped. Time estimates will be discussed at the initial consultation. If you would like a rushed service (production and delivery), this takes 6-8 working days, and comes at an added cost. Currently rush services are only available in London and the surrounding areas (up to 10 miles).
United Kingdom
Express Shipping on all UK orders (1-2 working days once shipped) Cost varies
Standard Shipping (2-7 working days once shipped) Cost varies
Europe
Standard Delivery (2-7 working days once shipped) £15
USA & Canada
Standard Delivery (2-7 working days once shipped) £20
Rest of the World
Standard Delivery (2-7 working days once shipped) £20 to £35
21. Can I pick up my order?
Yes, to save delivery costs and time you may pick up your order from an address that will be provided. You will be informed when your garment is completed and you may pick up from that moment forward. This is a great alternative, if you seek an expedited process.
Aftercare and Alterations
22. What aftercare services do you provide?
We offer pressing and minor repairs as part of our service.
23. Do you offer alterations for garments made by other tailors?
Yes we do. Please see Alterations in Services for more information.
24. What if I lose or gain weight after my garment is made?
We can make adjustments to accommodate changes in your body size, although extensive changes may incur additional costs. Make sure to communicate any weight loss or gain at the earliest possible instance, we understand that life happens and will aim to make all necessary changes.
Cancellations
25. What if I change my mind about ordering?
After the initial consultation but before confirmation of production you will be able to cancel your order, however if production has begun and the order is cancelled the 30% deposit will be kept.
26. Can I return or refund my order?
Returns or refunds are not permitted as all garments are Made to Order or Bespoke for each client. However Alterations can be made in attempts to rectify whatever issue there may be. As this is a special circumstance a Post-Creation Consultation must be booked.
27. Can I get an exchange?
Exchanges are not possible for Made to Order, Made to Measure or Bespoke for each client. However Alterations can be made in attempts to rectify whatever issue there may be. As this is a special circumstance a Post-Creation Consultation must be booked.
Exchanges are possible for Ready to Wear garments.
Please Keep in Mind
While I will endeavour to do my best with cenya.kf to produce the best pieces possible, sewing is my hobby and I have not been formally trained in garment creation or dress making. Along the journey I may make mistakes, but I will do my best to be accountable and accomodating in every way, while adhereimg to the rules above.